Read our Pure Casino review and find out if it’s safe and legit. Learn about its player feedback and complaints, T&Cs, games & bonuses.

When reviewing and assessing Pure Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Pure Casino has Low Safety Index of 4.5, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Proceed with reading our Pure Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Safety Index – Pure Casino fairness and safety

To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Pure Casino, we read and assessed Terms and Conditions of Pure Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino’s T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.

Based upon our estimates and collected information, we consider Pure Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Pure Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, Pure Casino has landed a Low Safety Index of 4.5. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Pure Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Pure Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Pure Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 5 complaints about this casino in our database. Because of these complaints, we’ve given this casino 535 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

User feedback and assessment of Pure Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Our database has a total of 22 user reviews of Pure Casino, giving it a Good User feedback rating. Read the reviews in the ‘User reviews’ part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Pure Casino company information and licenses

Pure Casino belongs to Windward Circle B.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Pure Casino has a gambling license in Curaçao. Their license was granted by Curaçao eGaming.

About payment methods and win and withdrawal limits

Pure Casino accepts 25 payment options. This includes: Neteller, Skrill, Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), AstroPay, Wire-transfer, EcoCard, Flexepin, Check (Cheque), PayID, SEPA, Swift, Litecoin (LTC), Bitcoin Cash (BCH), Ethereum (ETH), Tether (USDT), Tron (TRX), Binance Coin (BNB), Cashlib, Discover, BPay, eZeeWallet.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Pure Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
German
Italian
French

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Pure Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Pure Casino to be average.

Casino games and slots available at Pure Casino

You can play these types of games at Pure Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Keno, Other card games, Other games.

Titles supplied by 8 casino game providers are available. This includes Rival, Betsoft Gaming, Saucify, Dragon Gaming, InstaNet, Wingo, Fresh Deck Studios, Qora Games.

Bonuses and codes offered by Pure Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Pure Casino in our database, which you can find in the ‘Bonuses’ part of this review.

*Note: Visit our separate page on Pure Casino bonuses to learn more about this casino’s offers.*To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Pure Casino, we read and assessed Terms and Conditions of Pure Casino in-depth. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino’s T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.

Based upon our estimates and collected information, we consider Pure Casino a medium-sized online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We factor in a correlation between casino’s size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

We did not find Pure Casino on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All in all, when combined with other factors that come into play in our review, Pure Casino has landed a Low Safety Index of 4.5. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.

Pure Casino T&Cs

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Pure Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Pure Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 5 complaints about this casino in our database. Because of these complaints, we’ve given this casino 535 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

User feedback and assessment of Pure Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Our database has a total of 22 user reviews of Pure Casino, giving it a Good User feedback rating. Read the reviews in the ‘User reviews’ part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Pure Casino company information and licenses

Pure Casino belongs to Windward Circle B.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Pure Casino has a gambling license in Curaçao. Their license was granted by Curaçao eGaming.

About payment methods and win and withdrawal limits

Pure Casino accepts 25 payment options. This includes: Neteller, Skrill, Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), AstroPay, Wire-transfer, EcoCard, Flexepin, Check (Cheque), PayID, SEPA, Swift, Litecoin (LTC), Bitcoin Cash (BCH), Ethereum (ETH), Tether (USDT), Tron (TRX), Binance Coin (BNB), Cashlib, Discover, BPay, eZeeWallet.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino’s winning and withdrawal limits can be found in the table below.

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Pure Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
German
Italian
French

During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Pure Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Pure Casino to be average.

Casino games and slots available at Pure Casino

You can play these types of games at Pure Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Keno, Other card games, Other games.

Titles supplied by 8 casino game providers are available. This includes Rival, Betsoft Gaming, Saucify, Dragon Gaming, InstaNet, Wingo, Fresh Deck Studios, Qora Games.

Bonuses and codes offered by Pure Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Pure Casino in our database, which you can find in the ‘Bonuses’ part of this review.

Note: Visit our separate page on Pure Casino bonuses to learn more about this casino’s offers. Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (25)Payment methods (25)-

Withdrawal limits per month $1,500 SlotsRouletteBlackjackNo bettingVideo pokerBingoBaccaratJackpot gamesNo live gamesNo pokerNo crapsKenoNo scratch cardsNo eSports bettingNo crash gamesTypes of games- Slots

• Roulette
• Blackjack
• No betting
• Video poker
• Bingo
• Baccarat
• Jackpot games
• No live games
• No poker
• No craps
• Keno
• No scratch cards
• No eSports betting
• No crash games

English website All languages (6)All website languagesEnglishFrenchGermanItalianSpanishPortugueseEnglish customer supportEnglish live chat-

• Phone support available

• Live dealer games are available

• Live games are available only after registration

• A 3% processing fee will be charged on all deposits

• All Deposits of 249 USD/EUR/GBP/AUS (or currency equivalent) or less have a max withdrawal of 10X the deposit for that specific play session

• Longer withdrawal processing

• Small international casino

• Players must be 25 years of age or older to play

• Sticky (non-cashable) bonuses

Browse all bonuses offered by Pure Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino GuruWe want players to understand gambling. This is a place to share experience with Pure Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Good Rated by 22 users

Very positivePositiveNeutralNegativeVery negativeDo you have any experience with this casino?

Write a review Casino GuruWe want players to understand gambling. finngrl1965ApprenticeUnited States• 1 year ago Usually we tend to write reviews when we have a negative experience with a casino or a business. I am impressed with Pure casino. I am relatively new to online gambling and I don’t yet know all the ins and outs of withdrawals, deposits, etc. I requested a withdrawal from winnings on a free chip, but hadn’t met the specific t&c. The casino gave me the money anyway. Needless to say, their understanding and generosity have made me a loyal player. Thank you Pure casino. Outstanding customer care!!! - Excellent, prompt email response

• Courteous live chat operators

HyperbolicExpertSerbia• 2 years ago the design and graphics of the site are exactly the same as Cocoa casino, Vegasdays, Paradise8, etc. As with the aforementioned casinos, Rival software garmin, Arrows… for players from Serbia there is a no-deposit welcome bonus, and you can choose two options (in case Sopgia calls you on live chat, as happened to me) it seems that the bonuses available to you depend on the operator who calls. I was lucky, and I was given the opportunity to choose. The first option is 100 spins for the Klondike game, at a stake of $0.8 per spin. Another is to contact the live chat, ask the available agent to offer you alternatives, and you will get $50. apart from spots, it offers several poker games, as well as bingo and scratch cards. Standard, as with other such casinos, 1 live roulette, 1 black jack and a few more card games. I haven’t gotten around to withdrawing the money yet, so I can’t say anything about that. dizajn i grafika sajta potpuno ista kao Cocoa kazino, Vegasdays, Paradise8 i sl. Kao I kod gorepomenutih kazina uglavnom je zastupljen Rival software garmin, Arows… za igrače iz Srbije postoji bezdepozitni bonus dobrodošlice, i možete da birate dve opcije( u slucaju da vam se javi Sopgia na live chat,kao sto se desilo meni) izgleda da bonusi koji su vam na raspolaganju zavise od operatera koji se javi. ja sam imao sreću, i dobio sam mogućnost da biram. Prva opcija je 100 spinova za igru Klondike, na ulogu od 0,8$ po sponu. Druga je da kontaktirate live chat, pitate dostupnog agenta da vam ponudi alternative, i dobićete 50$. osim spotova, ima u ponudi nekoliko poker igara, kao i bingo i grebe kartice. Standardno, kao i kod drugih ovakvih kazina, 1 live rulet, 1 black jack i još par kartaških igara . Još nisam stigao do povlačenja novca, pa tu ne mogu ništa da kažem. - bonus without deposit, two options bonus bez depozita , dve opcije

• very easy registration veoma laka registracija

• live chat more than friendly and very helpful (agents really try to help players) especially agent Sophia live chat više nego ljubazan i veoma koristan (agenti se stvarno trude da pomognu igračima) pogotovu agent Sophia

• a large selection of bonuses with over 300% of the deposit + FS veliki izbor bonusa sa preko 300% od uplate + FS

• a small number of slot games, mainly Rival mali broj slot igara, uglavnom Rival

• The RTP of Rival slot games is more than low RTP kod Rival slot igara više nego nizak

• nothing worth playing except slots osim slotova ništa vredno igranja

LaytonlightVisitorUnited States• 2 years ago Support works very well here, a good Rival casino, better than many. All procedures fit into the timeframes declared by them Neilmac83Unregistered userAustralia• 2 years ago Have been playing at the casino for a couple of years, I have won and I have lost but when it came time to withdraw it was quite straight forward providing you followed the guidelinesyour money WILL be in your bank BUT yes it will take a month after KYC completion Found the casino to be well within the ranking of ACCEPTABLE!!!! - They do pay, providing you follow the guidelines

• It may take a while for a withdrawal

BentonCharlesNoviceUnited States• 2 years ago support responds very quickly, everything in the timeframe, great casino ! cobra562Senior AdeptUnited States• 2 years ago This site is a joke.I sent my info in and it was approved .they said I won 250.00 and I think they lied.im giving them a few more days to fix this money won problem or I will have my cc place Dispute the dep I made.After all u guys took 39.00 when I dep 35.00 pretty messed up if u ask me.Plus i cant login anymore ..LookAccess denied Error code 1020You cannot access www.purecasino.co. Refresh the page or contact the site owner to request access. - Hard to get my money Access denied Error code 1020You cannot access www.purecasino.co. Refresh the page or contact the site owner to request access. <–USA not ok as you can see

StanleyWildsNoviceUnited States• 2 years ago great rival casino , support is always online and ready to help - everything

jamessims171Junior ApprenticeUnited States• 3 years ago this casino had 7 or 8 differennt things in their cookie that controlled the wins and losses so really i busted them in the act so they can really steal anyones money like they just did mine stay away is all i can say they dont even deserve a 1 rating ,blacklisted is more like it- dont have one

• cheaters/ cloudflare 6 other was on my website data
• there are so many i dont even know all of them
• no slot is any good once they start

Cjjm0525NoviceUnited States• 3 years ago Where do I start let’s start with verification that takes 5 business days..there terms and conditions only work for them as a company.foe withdrawals it takes 5 to 18 business days… Now look I use nothing but Bitcoin for deposit and request my withdrawal with Bitcoin and this is ridiculous to Me!!! I’m in a financial hardship right now and I’ve won twice on my birthday 5/25 and 6/2 and I’m fully verified might I add and everyday I have asked what’s the hold up. I can see 24/48 hours after verification but 18 business days.. oh and don’t let me get on the account mana6that I have that could have expedited my withdrawals her name is Nessa…if I’m anything I’m fair and yes I understood the terms and conditions agreed to them but I will never ever ever play with them again and because of Nessa she made it dead. I’m accountable for my actions and how I treat people but boy this casino is not…I suggest you take your money to an instant paying casino that have great games this one here is basic as hell and don’t even have good promotions. I hate this casino and will make sure I tell everyone about my experience tynerlyndaVisitorUnited States• 3 years ago Do not waste your time. Have been waiting 2 months for them to cash me out. They just rip off your money! Need to be shut down! - Nothing as they don’t pay

• Have alot of games to choose from

• At first it pays alot

• Don’t pay!

BouchVisitorUnited States• 3 years ago It is now 13 business days since my withdrawal request, and they keep telling me up to 18? I’ve been thru this before with kthersites and ended up having an organization watchdog intervene - Withdrawal

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Pure Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low42.19Medium-sized casino, based on our research and estimatesWe consider the casino’s T&Cs to be unfairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Warning:Unfair maximum win rule based on the total amount of depositsThis casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).Important: Very low withdrawal limit This casino has a very low monthly withdrawal limit, which means that if you happen to win a larger sum of money, it will take a much longer time to withdraw the winnings from your account.Warning:Unfair maximum win rule based on the total amount of depositsThis casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).Important: Very low withdrawal limit This casino has a very low monthly withdrawal limit, which means that if you happen to win a larger sum of money, it will take a much longer time to withdraw the winnings from your account.

Unfair terms and conditions

• Use of the Martingale betting strategy may result in confiscated winnings T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): Read less Read more

• Detection of some basic betting techniques may result in confiscated winnings T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Max win based on deposits T&C copied from the casino’s website (in English): Read less Read more

• Casino voids gaming account balances after less than 6 months of account inactivity T&C copied from the casino’s website (in English): Read less Read more

• Use of the Martingale betting strategy may result in confiscated winnings T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Playing restricted games while wagering bonuses may forfeit bonus balances T&C copied from the casino’s website (in English): Read less Read more

• Detection of some basic betting techniques may result in confiscated winnings T&C copied from the casino’s website (in English): Why we find the bolded part of the rule unfair Read less Read more

• Max win based on deposits T&C copied from the casino’s website (in English): Read less Read more

• Casino voids gaming account balances after less than 6 months of account inactivity T&C copied from the casino’s website (in English): Read less Read more

Other factors

• Operates with an unverifiable license

• Operates with an unverifiable license

Complaints about Pure Casino and related casinos (24)

24All0Opened5Unresolved10Resolved9Rejected

Complaints directly about Pure Casino

Our verdict

Case closed

Player claims that payment has been delayed.

The player from Switzerland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment had not been processed yet. The player experienced multiple cancellations of his withdrawal and issues regarding his account, including being told to deposit again to access his winnings. After ongoing communication with the Complaints Team, he eventually received his winnings, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 05 Jul 2025 Disputed amount: €150 Our verdict

No reaction policy

Player’s withdrawal is delayed.

The player from Texas had been waiting over two months for a withdrawal of $500 from the casino, following a $1500 request where only $1000 was received. Communication with the casino had ceased in the meantime. The Complaints Team had attempted to engage the casino for a resolution but received no response. As a result, the complaint was closed as ‘unresolved’, which negatively affected the casino’s rating and informed other players of her experience.

Read moreRead lessUnresolved Submitted: 06 Nov 2024 Disputed amount: $500 Our verdict

Case closed

Player’s bitcoin withdrawal is delayed.

The player from Italy had requested a withdrawal of 100 euros via Bitcoin a month prior but had received no response despite multiple attempts at communication, even after submitting all required documents. After the complaint had been made, the casino had confirmed that his documents were approved. The player had had no previous withdrawal experience with this casino. Eventually, the withdrawal was processed and the player had received his bitcoins, resolving the issue, albeit with a significant delay of 30 business days.

Read moreRead lessResolved Submitted: 09 Oct 2023 Disputed amount: €100 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Ireland requested a withdrawal one month ago, but the funds are still stuck and pending. The casino’s support team has not given any information about withdrawal timeframes. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 30 Sep 2023 Disputed amount: €100 Our verdict

Case closed

Player’s withdrawals have been delayed.

The player from Norway has requested two withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 04 Jun 2023 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawals are delayed.

The player from the US requested multiple withdrawals more than 1 month ago. Unfortunately, they weren’t processed yet. It seems to be a common practice of Pure Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The player has requested to reopen the complaint as the issue has been resolved succesfully.

Read moreRead lessResolved Submitted: 04 May 2023 Disputed amount: $340 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from the US was experiencing delays in withdrawing his winnings from the casino. The issue was resolved successfully.

Resolved Submitted: 16 Feb 2023 Disputed amount: $100 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for a month. The complaint was resolved as the player received his money.

Resolved Submitted: 13 Jan 2023 Disputed amount: $500 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost a month. The complaint was resolved as the player received his money.

Resolved Submitted: 22 Nov 2022 Disputed amount: $350 Our verdict

No reaction

The player’s verification is delayed.

The player’s verification is delayed for unknown reason. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Unresolved Submitted: 17 Sep 2022 Disputed amount: $250 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 14 Sep 2022 Disputed amount: $300 Our verdict

Player stopped responding

Player’s bonus winnings have been voided.

The player from the United Kingdom had his bonus winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Sep 2022 Disputed amount: £100 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 2 weeks.

Resolved Submitted: 22 Jul 2022 Disputed amount: €100 Our verdict

Player stopped responding

Player’s winnings have been capped.

The player from US received only part of his bonus winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 07 Jun 2022 Disputed amount: $650 Our verdict

Player stopped responding

The player’s winnings were deducted.

The player’s winnings were deducted for unknown reason. The complaint was closed as the player stopped responding.

Closed Submitted: 26 May 2022 Disputed amount: $403 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 15 May 2022 Disputed amount: A$700 Our verdict

No reaction policy

Player’s withdrawal has been delayed.

The player from the US is experiencing issues with her withdrawal. The complaint has been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player’s complaint.

Read moreRead lessUnresolved Submitted: 03 May 2022 Disputed amount: $500 Our verdict

Player stopped responding

Player hasn’t received a bonus.

The player from US has been promised a bonus, but he hasn’t received it. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 18 Apr 2022 Disputed amount: $5,000 Our verdict

No reaction policy

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. Casino didn’t respond.

Unresolved Submitted: 14 Apr 2022 Disputed amount: $2,000 Our verdict

No reaction policy

Player’s withdrawal has been delayed.

The player from the US requested his withdrawal a few weeks ago, but it has not been processed yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Unresolved Submitted: 24 Mar 2022 Disputed amount: $100 Our verdict

Case closed

The player’s verification is stuck.

The player’s verification is stuck as the casino is ignoring him as he tries to withdraw his bonus wins. The complaint was resolved as the player received his winnings, even though reduced to the maximum win amount.

Read moreRead lessResolved Submitted: 24 Mar 2022 Disputed amount: $360 Our verdict

Player stopped responding

The player’s withdrawal is delayed.

The player’s withdrawal is delayed and the player claims that the casino moved up his withdrawal request by a week. The complaint was rejected as the player stopped responding.

Closed Submitted: 23 Mar 2022 Disputed amount: $2,000 Our verdict

Player stopped responding

The player complains about long withdrawals.

The player complains that the withdrawals take so long that he rather reverse them and lose the money. The complaint was rejected as the player stopped responding.

Closed Submitted: 19 Mar 2022 Disputed amount: $350 Our verdict

Player stopped responding

Player’s withdrawal has been reduced and delayed.

The player from US is dissatisfied with the withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 19 Jan 2022 Disputed amount: $1,000Show more complaints (+14)24All0Opened5Unresolved10Resolved9Rejected

Complaints directly about Pure Casino

Our verdict

Case closed

Player claims that payment has been delayed.

The player from Switzerland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment had not been processed yet. The player experienced multiple cancellations of his withdrawal and issues regarding his account, including being told to deposit again to access his winnings. After ongoing communication with the Complaints Team, he eventually received his winnings, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 05 Jul 2025 Disputed amount: €150 Our verdict

No reaction policy

Player’s withdrawal is delayed.

The player from Texas had been waiting over two months for a withdrawal of $500 from the casino, following a $1500 request where only $1000 was received. Communication with the casino had ceased in the meantime. The Complaints Team had attempted to engage the casino for a resolution but received no response. As a result, the complaint was closed as ‘unresolved’, which negatively affected the casino’s rating and informed other players of her experience.

Read moreRead lessUnresolved Submitted: 06 Nov 2024 Disputed amount: $500 Our verdict

Case closed

Player’s bitcoin withdrawal is delayed.

The player from Italy had requested a withdrawal of 100 euros via Bitcoin a month prior but had received no response despite multiple attempts at communication, even after submitting all required documents. After the complaint had been made, the casino had confirmed that his documents were approved. The player had had no previous withdrawal experience with this casino. Eventually, the withdrawal was processed and the player had received his bitcoins, resolving the issue, albeit with a significant delay of 30 business days.

Read moreRead lessResolved Submitted: 09 Oct 2023 Disputed amount: €100 Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Ireland requested a withdrawal one month ago, but the funds are still stuck and pending. The casino’s support team has not given any information about withdrawal timeframes. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 30 Sep 2023 Disputed amount: €100 Our verdict

Case closed

Player’s withdrawals have been delayed.

The player from Norway has requested two withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 04 Jun 2023 Disputed amount: €300 Our verdict

Case closed

Player’s withdrawals are delayed.

The player from the US requested multiple withdrawals more than 1 month ago. Unfortunately, they weren’t processed yet. It seems to be a common practice of Pure Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The player has requested to reopen the complaint as the issue has been resolved succesfully.

Read moreRead lessResolved Submitted: 04 May 2023 Disputed amount: $340 Our verdict

Case closed

Player’s withdrawal is delayed.

The player from the US was experiencing delays in withdrawing his winnings from the casino. The issue was resolved successfully.

Resolved Submitted: 16 Feb 2023 Disputed amount: $100 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for a month. The complaint was resolved as the player received his money.

Resolved Submitted: 13 Jan 2023 Disputed amount: $500 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost a month. The complaint was resolved as the player received his money.

Resolved Submitted: 22 Nov 2022 Disputed amount: $350 Our verdict

No reaction

The player’s verification is delayed.

The player’s verification is delayed for unknown reason. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Unresolved Submitted: 17 Sep 2022 Disputed amount: $250 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 14 Sep 2022 Disputed amount: $300 Our verdict

Player stopped responding

Player’s bonus winnings have been voided.

The player from the United Kingdom had his bonus winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Sep 2022 Disputed amount: £100 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 2 weeks.

Resolved Submitted: 22 Jul 2022 Disputed amount: €100 Our verdict

Player stopped responding

Player’s winnings have been capped.

The player from US received only part of his bonus winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 07 Jun 2022 Disputed amount: $650 Our verdict

Player stopped responding

The player’s winnings were deducted.

The player’s winnings were deducted for unknown reason. The complaint was closed as the player stopped responding.

Closed Submitted: 26 May 2022 Disputed amount: $403 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 15 May 2022 Disputed amount: A$700 Our verdict

No reaction policy

Player’s withdrawal has been delayed.

The player from the US is experiencing issues with her withdrawal. The complaint has been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player’s complaint.

Read moreRead lessUnresolved Submitted: 03 May 2022 Disputed amount: $500 Our verdict

Player stopped responding

Player hasn’t received a bonus.

The player from US has been promised a bonus, but he hasn’t received it. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 18 Apr 2022 Disputed amount: $5,000 Our verdict

No reaction policy

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. Casino didn’t respond.

Unresolved Submitted: 14 Apr 2022 Disputed amount: $2,000 Our verdict

No reaction policy

Player’s withdrawal has been delayed.

The player from the US requested his withdrawal a few weeks ago, but it has not been processed yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Unresolved Submitted: 24 Mar 2022 Disputed amount: $100 Our verdict

Case closed

The player’s verification is stuck.

The player’s verification is stuck as the casino is ignoring him as he tries to withdraw his bonus wins. The complaint was resolved as the player received his winnings, even though reduced to the maximum win amount.

Read moreRead lessResolved Submitted: 24 Mar 2022 Disputed amount: $360 Our verdict

Player stopped responding

The player’s withdrawal is delayed.

The player’s withdrawal is delayed and the player claims that the casino moved up his withdrawal request by a week. The complaint was rejected as the player stopped responding.

Closed Submitted: 23 Mar 2022 Disputed amount: $2,000 Our verdict

Player stopped responding

The player complains about long withdrawals.

The player complains that the withdrawals take so long that he rather reverse them and lose the money. The complaint was rejected as the player stopped responding.

Closed Submitted: 19 Mar 2022 Disputed amount: $350 Our verdict

Player stopped responding

Player’s withdrawal has been reduced and delayed.

The player from US is dissatisfied with the withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 19 Jan 2022 Disputed amount: $1,000Show more complaints (+14) Our verdict

Case closed

Player claims that payment has been delayed.

The player from Switzerland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment had not been processed yet. The player experienced multiple cancellations of his withdrawal and issues regarding his account, including being told to deposit again to access his winnings. After ongoing communication with the Complaints Team, he eventually received his winnings, and the complaint was marked as resolved.

Read moreRead lessResolved Submitted: 05 Jul 2025 Disputed amount: €150 The player from Switzerland had requested a withdrawal less than two weeks prior to submitting his complaint. The payment had not been processed yet. The player experienced multiple cancellations of his withdrawal and issues regarding his account, including being told to deposit again to access his winnings. After ongoing communication with the Complaints Team, he eventually received his winnings, and the complaint was marked as resolved.

Our verdict

No reaction policy

Player’s withdrawal is delayed.

The player from Texas had been waiting over two months for a withdrawal of $500 from the casino, following a $1500 request where only $1000 was received. Communication with the casino had ceased in the meantime. The Complaints Team had attempted to engage the casino for a resolution but received no response. As a result, the complaint was closed as ‘unresolved’, which negatively affected the casino’s rating and informed other players of her experience.

Read moreRead lessUnresolved Submitted: 06 Nov 2024 Disputed amount: $500 The player from Texas had been waiting over two months for a withdrawal of $500 from the casino, following a $1500 request where only $1000 was received. Communication with the casino had ceased in the meantime. The Complaints Team had attempted to engage the casino for a resolution but received no response. As a result, the complaint was closed as ‘unresolved’, which negatively affected the casino’s rating and informed other players of her experience.

Our verdict

Case closed

Player’s bitcoin withdrawal is delayed.

The player from Italy had requested a withdrawal of 100 euros via Bitcoin a month prior but had received no response despite multiple attempts at communication, even after submitting all required documents. After the complaint had been made, the casino had confirmed that his documents were approved. The player had had no previous withdrawal experience with this casino. Eventually, the withdrawal was processed and the player had received his bitcoins, resolving the issue, albeit with a significant delay of 30 business days.

Read moreRead lessResolved Submitted: 09 Oct 2023 Disputed amount: €100 The player from Italy had requested a withdrawal of 100 euros via Bitcoin a month prior but had received no response despite multiple attempts at communication, even after submitting all required documents. After the complaint had been made, the casino had confirmed that his documents were approved. The player had had no previous withdrawal experience with this casino. Eventually, the withdrawal was processed and the player had received his bitcoins, resolving the issue, albeit with a significant delay of 30 business days.

Our verdict

Player stopped responding

Player’s withdrawal is delayed.

The player from Ireland requested a withdrawal one month ago, but the funds are still stuck and pending. The casino’s support team has not given any information about withdrawal timeframes. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 30 Sep 2023 Disputed amount: €100 The player from Ireland requested a withdrawal one month ago, but the funds are still stuck and pending. The casino’s support team has not given any information about withdrawal timeframes. We rejected the complaint because the player didn’t respond to our messages and questions.

Our verdict

Case closed

Player’s withdrawals have been delayed.

The player from Norway has requested two withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Read moreRead lessResolved Submitted: 04 Jun 2023 Disputed amount: €300 The player from Norway has requested two withdrawals one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

Our verdict

Case closed

Player’s withdrawals are delayed.

The player from the US requested multiple withdrawals more than 1 month ago. Unfortunately, they weren’t processed yet. It seems to be a common practice of Pure Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The player has requested to reopen the complaint as the issue has been resolved succesfully.

Read moreRead lessResolved Submitted: 04 May 2023 Disputed amount: $340 The player from the US requested multiple withdrawals more than 1 month ago. Unfortunately, they weren’t processed yet. It seems to be a common practice of Pure Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved. The player has requested to reopen the complaint as the issue has been resolved succesfully.

Our verdict

Case closed

Player’s withdrawal is delayed.

The player from the US was experiencing delays in withdrawing his winnings from the casino. The issue was resolved successfully.

Resolved Submitted: 16 Feb 2023 Disputed amount: $100 The player from the US was experiencing delays in withdrawing his winnings from the casino. The issue was resolved successfully.

Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for a month. The complaint was resolved as the player received his money.

Resolved Submitted: 13 Jan 2023 Disputed amount: $500 The player’s withdrawal is delayed for a month. The complaint was resolved as the player received his money.

Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for almost a month. The complaint was resolved as the player received his money.

Resolved Submitted: 22 Nov 2022 Disputed amount: $350 The player’s withdrawal is delayed for almost a month. The complaint was resolved as the player received his money.

Our verdict

No reaction

The player’s verification is delayed.

The player’s verification is delayed for unknown reason. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Unresolved Submitted: 17 Sep 2022 Disputed amount: $250 The player’s verification is delayed for unknown reason. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over a month. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Resolved Submitted: 14 Sep 2022 Disputed amount: $300 Our verdict

Player stopped responding

Player’s bonus winnings have been voided.

The player from the United Kingdom had his bonus winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 01 Sep 2022 Disputed amount: £100 Our verdict

Case closed

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for 2 weeks.

Resolved Submitted: 22 Jul 2022 Disputed amount: €100 Our verdict

Player stopped responding

Player’s winnings have been capped.

The player from US received only part of his bonus winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 07 Jun 2022 Disputed amount: $650 Our verdict

Player stopped responding

The player’s winnings were deducted.

The player’s winnings were deducted for unknown reason. The complaint was closed as the player stopped responding.

Closed Submitted: 26 May 2022 Disputed amount: $403 Our verdict

Player stopped responding

Player’s withdrawal has been delayed.

The player from Australia has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead lessClosed Submitted: 15 May 2022 Disputed amount: A$700 Our verdict

No reaction policy

Player’s withdrawal has been delayed.

The player from the US is experiencing issues with her withdrawal. The complaint has been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player’s complaint.

Read moreRead lessUnresolved Submitted: 03 May 2022 Disputed amount: $500 Our verdict

Player stopped responding

Player hasn’t received a bonus.

The player from US has been promised a bonus, but he hasn’t received it. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 18 Apr 2022 Disputed amount: $5,000 Our verdict

No reaction policy

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 2 weeks. Casino didn’t respond.

Unresolved Submitted: 14 Apr 2022 Disputed amount: $2,000 Our verdict

No reaction policy

Player’s withdrawal has been delayed.

The player from the US requested his withdrawal a few weeks ago, but it has not been processed yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Unresolved Submitted: 24 Mar 2022 Disputed amount: $100 Our verdict

Case closed

The player’s verification is stuck.

The player’s verification is stuck as the casino is ignoring him as he tries to withdraw his bonus wins. The complaint was resolved as the player received his winnings, even though reduced to the maximum win amount.

Read moreRead lessResolved Submitted: 24 Mar 2022 Disputed amount: $360 Our verdict

Player stopped responding

The player’s withdrawal is delayed.

The player’s withdrawal is delayed and the player claims that the casino moved up his withdrawal request by a week. The complaint was rejected as the player stopped responding.

Closed Submitted: 23 Mar 2022 Disputed amount: $2,000 Our verdict

Player stopped responding

The player complains about long withdrawals.

The player complains that the withdrawals take so long that he rather reverse them and lose the money. The complaint was rejected as the player stopped responding.

Closed Submitted: 19 Mar 2022 Disputed amount: $350 Our verdict

Player stopped responding

Player’s withdrawal has been reduced and delayed.

The player from US is dissatisfied with the withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Closed Submitted: 19 Jan 2022 Disputed amount: $1,000 The player’s withdrawal is delayed for over a month. After our intervention the player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom had his bonus winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn’t respond to our messages and questions.

The player’s withdrawal is delayed for 2 weeks.

The player from US received only part of his bonus winnings. We rejected the complaint because the player didn’t respond to our messages and questions.

The player’s winnings were deducted for unknown reason. The complaint was closed as the player stopped responding.

The player from Australia has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from the US is experiencing issues with her withdrawal. The complaint has been closed as ‘unresolved’ because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player’s complaint.

The player from US has been promised a bonus, but he hasn’t received it. We rejected the complaint because the player didn’t respond to our messages and questions.

The player’s withdrawal is delayed for over 2 weeks. Casino didn’t respond.

The player from the US requested his withdrawal a few weeks ago, but it has not been processed yet. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player’s verification is stuck as the casino is ignoring him as he tries to withdraw his bonus wins. The complaint was resolved as the player received his winnings, even though reduced to the maximum win amount.

The player’s withdrawal is delayed and the player claims that the casino moved up his withdrawal request by a week. The complaint was rejected as the player stopped responding.

The player complains that the withdrawals take so long that he rather reverse them and lose the money. The complaint was rejected as the player stopped responding.

The player from US is dissatisfied with the withdrawal process. We rejected the complaint because the player didn’t respond to our messages and questions.

Show more complaints (+14) Discuss anything related to Pure Casino with other players, share your opinion, or get answers to your questions.

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